Privacy Policy

This Privacy Policy explains how Multi-Sport Kids Academy (referred to as "we", "us", or "our") collects, holds, uses, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act.

By using our website, submitting an enquiry form, enrolling in our programs, or otherwise engaging with us, you acknowledge that you have read and understood this policy.

This policy applies to all personal information we collect, whether through our website at multisportgames.com.au, by telephone, email, or in person.

Multi-Sport Kids Academy is an after school sports and athletic development program operating on Sydney's Lower North Shore, New South Wales, Australia. We deliver programs at venues in Neutral Bay, Lane Cove, and Greenwich for children aged 9–12.

We also run school holiday sports camps, kids birthday party events, and provide educational resources for parents through our Parent Corner blog.

We collect only the personal information necessary to deliver our services and communicate with you. This includes:

Information you provide directly

Type of Information	Examples	Collected When
Contact details	Name, email address, phone number	Enquiry form, enrolment, free trial registration
Child's details	Child's name, age, school	Program enrolment or free trial booking
Transaction information	Program bookings, purchases	Online store checkout (processed via Weebly/Stripe)
Communication history	Messages, enquiry content	Contact form submissions, email correspondence
Medical / safety notes	Relevant health conditions, allergies	Enrolment only, where provided voluntarily

Information collected automatically

When you visit our website, we may automatically collect technical information such as your IP address, browser type, pages visited, and time spent on pages. This information is used in aggregate form and is not linked to your identity unless you have submitted a form.

We collect personal information through the following channels:

• Website enquiry and contact forms — embedded via HubSpot on our website
• Free trial registrations — via our online booking system
• Program enrolments and purchases — via our online store
• Email and telephone — when you contact us directly
• In person — at program venues or events
• Cookies and website analytics — collected automatically when you browse our site (see Section 9)

We collect personal information only by lawful and fair means, and not in an unreasonably intrusive way. Where practicable, we collect information directly from you.

We collect and use personal information for the following primary purposes:

• Responding to enquiries and providing information about our programs
• Processing enrolments, bookings, and payments
• Communicating program updates, schedules, and relevant information
• Ensuring the safety and welfare of children in our programs
• Sending marketing communications where you have consented (see Section 10)
• Improving our website and services based on aggregate usage data
• Meeting our legal obligations under applicable Australian law

We will not use or disclose your personal information for any purpose other than those described in this policy without your consent, or unless required or authorised by law.

Your personal information is stored securely in HubSpot, a customer relationship management (CRM) and marketing platform. Our HubSpot account is hosted in the Asia Pacific (AP1) region, which means your data is stored on servers located within or associated with the Asia Pacific region.

Security measures

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and from unauthorised access, modification, or disclosure. These steps include:

• SSL/TLS encryption for all data transmitted through our website
• HubSpot's enterprise-grade security infrastructure, including access controls, audit logs, and data encryption at rest
• Restricted internal access to personal information — only team members who require access for legitimate business purposes can view it
• Regular review of our data handling practices

Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When your information is no longer required, we will take reasonable steps to destroy or de-identify it in a secure manner.

If you would like your information removed sooner, please contact us and we will action your request within a reasonable timeframe.

We will not disclose your personal information to any other organisation except in the following limited circumstances:

• HubSpot Inc. — as our CRM and data storage provider, acting as a data processor on our behalf under data processing terms consistent with the Australian Privacy Principles (see Section 6)
• Legal requirements — where we are required or authorised by law, court order, or government authority to disclose information
• Safety — where disclosure is necessary to prevent or lessen a serious and imminent threat to the life, health, or safety of any individual

HubSpot operates as a service provider only. They do not process your data for their own purposes and are contractually bound to handle your information in accordance with our instructions and applicable privacy law.

Our programs serve children aged 9–12. We understand the particular importance of protecting the privacy of children and young people.

Consent from parents and guardians

All personal information relating to children enrolled in our programs is collected from, and with the consent of, a parent or legal guardian. We do not knowingly collect personal information directly from children through our website or digital channels.

By submitting an enquiry or enrolment on behalf of a child, the parent or guardian represents that they have the authority to provide that child's information and consent to its use as described in this policy.

What child information we hold

We hold only the minimum information necessary for program participation and safety. This typically includes the child's first name, second name, date of birth, gender and any relevant medical or safety notes provided voluntarily by the parent or guardian.

Photographs and media

We may photograph or film children during program activities for use in our marketing materials. Separate consent is sought from parents or guardians before any photographs or footage of identifiable children are used publicly. You may withdraw this consent at any time by contacting us.

Our website uses cookies and similar tracking technologies to improve your browsing experience and to understand how visitors use our site.

HubSpot tracking

We use the HubSpot tracking script (js-ap1.hs-scripts.com) to track website visits, form submissions, and page interactions. This allows us to understand which content is useful to visitors and to associate web activity with contacts who have submitted forms. HubSpot sets cookies on your browser for this purpose.

Types of cookies used

Cookie Type	Purpose
Functional	Required for basic website functionality and form submission
Analytics	Aggregate traffic data — pages visited, time on site, referral source
CRM tracking	Linking web visits to known contacts in HubSpot after form submission

Managing cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or delete existing ones. Please note that disabling cookies may affect the functionality of some parts of our website, including contact forms.

Opting out of marketing communications (see Section 10) will limit HubSpot's use of tracking data in relation to your contact record.

We may send you program updates, news, and promotional communications by email or other means where:

• You have provided your email address in connection with an enrolment or enquiry, and you have not opted out; or
• You have explicitly subscribed to receive our communications

All marketing emails comply with the Spam Act 2003 (Cth). Every marketing email we send includes a clear and functional unsubscribe link. You can opt out at any time by:

• Clicking the "Unsubscribe" link in any email we send you
• Contacting us directly via our contact form and requesting removal from our mailing list

Opting out of marketing communications will not affect our ability to send you transactional communications related to an existing enrolment or booking (e.g., confirmation emails or important safety notices).

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the following rights regarding your personal information:

Access (APP 12)

You have the right to request access to the personal information we hold about you. We will respond to access requests within a reasonable time (typically 30 days) and provide you with your information in a clear, understandable format.

Correction (APP 13)

If you believe any personal information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, you have the right to request that we correct it. We will take reasonable steps to correct the information within 30 days of your request.

Deletion

You may request that we delete your personal information from our systems. We will action this request promptly, except where we are required by law to retain certain records.

Withdrawal of consent

Where we process your information based on consent (such as marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to the withdrawal.

If you believe we have breached the Australian Privacy Principles or your privacy rights in any other way, we encourage you to contact us first so we can attempt to resolve your concern directly.

Internal complaint process

1. Submit your complaint via our contact form, clearly describing the nature of your concern.
2. We will acknowledge your complaint within 5 business days.
3. We will investigate and provide a substantive response within 30 days. If additional time is required, we will notify you and provide an estimated resolution date.

Office of the Australian Information Commissioner (OAIC)

If you are not satisfied with our response, or if we fail to respond within the timeframes above, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• GPO Box 5218, Sydney NSW 2001

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. Your continued use of our website or programs after any changes are posted constitutes your acceptance of the updated policy.

Where required by law, we will notify you of significant changes directly (e.g., by email).

For any questions, requests, or concerns about this Privacy Policy or how we handle your personal information, please contact us:

• Email: hello@multisportgames.com.au
• Online: multisportgames.com.au/contact
• Post: Multi-Sport Kids Academy, Lower North Shore, Sydney NSW, Australia

We aim to respond to all privacy enquiries within 5 business days.